Política de reembolso

Returns & Refunds

We want the right gear on your dog, not a refund fight. If something isn't working, email justincowan1995@gmail.com and we reply within one business day.

30-day returns

Unopened, unused items can be returned within 30 days of delivery for a full refund of the item price. Email us first and we'll send return instructions. Return shipping is the customer's responsibility unless the item arrived damaged, defective or incorrect.

Items we can't accept back

• Opened supplements and opened dental gel — for health and safety reasons we cannot resell or accept these once the seal is broken.
• Print-on-demand apparel and bandanas — these are produced individually after you order, so they can't be restocked. The exception is below.

Damaged, defective, wrong or misprinted

Send us a photo within 14 days of delivery and we'll ship a replacement or refund you in full, your choice. You keep the damaged item — please don't ship it back. This covers misprinted or defective apparel as well.

Refund timing

Approved refunds go back to your original payment method. Once we issue it, your bank or card issuer typically posts it within 5–10 business days. We refund the item price; original shipping charges are refunded only when the return is our error.

Cancellations and changes

Email us as soon as possible. Orders are processed in 2–4 business days and we can usually stop or change one before it leaves. Print-on-demand items enter production quickly, so reach us the same day if you can.

If your dog has passed away

Email us and we'll cancel or refund the order, shipped or not, opened or not. We won't ask you for anything else. We're very sorry.

Wrong size

Every product page lists its own measurements. If a harness, bed or bandana doesn't fit, unused items fall under the 30-day return above. For apparel, tell us what happened — we handle sizing complaints case by case rather than hiding behind the print-on-demand rule.